Customer win-back
for appointment businesses
Find customers who stopped coming back and win them back through key metrics like Rhythm, Opportunity, and Recovered revenue.
Service performance
How each service wins customers back
| # | Service | Return rate | Rhythm | Revenue |
|---|---|---|---|---|
| 1 | Color | 64% +0.4 | 42d | ₺18,400 |
| 2 | Haircut | 58% +0.2 | 35d | ₺9,600 |
| 3 | Skin care | 51% −0.3 | 28d | ₺11,200 |
| 4 | Manicure | 46% +0.1 | 21d | ₺4,800 |
| 5 | Massage | 33% −0.2 | 30d | ₺4,200 |
| # | Customer | Segment | Last visit | Overdue |
|---|---|---|---|---|
| 1 | EYElif Yılmaz | At risk | 74 d ago | +32 |
| 2 | MDMert Demir | VIP | 61 d ago | +26 |
| 3 | ZKZeynep Kaya | Regular | 39 d ago | +18 |
| 4 | CACan Aydın | Lapsed | 112 d ago | +70 |
Customer segments
Your customer base by return behavior
- Regular
- VIP
- At risk
- Lapsed
- New
Draft a message for Elif about her color appointment
Built for every business that runs on appointments
- Hair salons
- Barbers
- Nail studios
- Beauty centers
- Spas
- Aesthetic clinics
- Dental clinics
- Physiotherapy
- Pilates studios
- Personal trainers
Understand who's slipping away
Revumai tracks the numbers that matter for bringing customers back.
Elif Yılmaz
Color & cut · every 42 days
Elif usually comes every 6 weeks. Her last visit was 74 days ago.
Turn lapsed customers into booked appointments
Find who's overdue, send the right message, and see exactly what came back.
Import your history
Your customer list is the foundation. Upload visits from any booking tool as a CSV and Revumai does the rest.
Match your columns
1,248 rows · 3 columns detected
Name
Customer full name
Ad Soyad
Phone
Used for WhatsApp
+90 5xx
Date
Visit date format
DD.MM.YYYY
Pick who to contact
Opportunity scores show which customers are worth reaching out to first.
Suggested customers (12)
Ranked by Opportunity Index
Elif Yılmaz, color & cut
Overdue: 32 days
High valueMert Demir, skin care
Overdue: 26 days
Medium valueAdd your services
Every service has its own rhythm. Revumai learns it, or you set it.
Services (5)
Hair color
every 6 weeks
Skin care
every 4 weeks
Set your rules
Quiet hours, message limits and follow-ups are checked right before every send.
- Quiet hours 21:00–09:00
- Max 2 messages / 30 days
- Follow up after 3 days
- Respect opt-outs
- Offer discounts
- Send on Sundays
See who came back
Visits inside your attribution window are counted, so every lira is traced to a message.
| Customer | Service | Revenue | Days |
|---|---|---|---|
| EYElif Yılmaz | Color | ₺2,400 | 3 |
| MDMert Demir | Skin care | ₺1,850 | 5 |
| ZKZeynep Kaya | Manicure | ₺900 | 2 |
| CACan Aydın | Haircut | ₺650 | 6 |
| DADeniz Arslan | Massage | ₺1,200 | 4 |
Act on the queue
A weekly list of ready-to-send drafts. Review, edit, approve.
Most customers don't leave because they're unhappy. They just get busy, forget, and drift away — a friendly message at the right time brings them back.
Built on WhatsApp.
Messages go out from your business's own number through the WhatsApp Business Platform, where your customers already are.
See featuresConversation with Elif Yılmaz
Clear reports, your data in and out
Turn your customer history into simple reports for you and your team.
Days overdue
CSV import and export
Bring your customer list from any booking tool and take your data with you any time.
Results report
Recovered revenue, returning customers and reply rates by week, service and staff.
Full audit log
Every draft, approval and message is recorded, so you know who sent what and when.
Customers don't leave, they forget.
Remind them at the right moment.
Win back the customers
you're losing today
FAQs
Answers to the most common questions about Revumai.
How do I get started with Revumai?
Sign up, add your business, and upload your customer list as a CSV. Revumai calculates each customer's rhythm and builds your first recovery queue right away.
Does Revumai send messages without my approval?
No. Every message is a draft until you approve it. You can edit the text, skip a customer, or approve the whole queue.
Which booking tools does it work with?
Any tool that can export customers and visits as a CSV. Direct integrations with popular booking tools are on the way.
Will my customers get spammed?
No. Quiet hours, monthly limits, minimum gaps between messages and opt-outs are checked right before every send.
How is recovered revenue measured?
When a customer you messaged books a visit within your attribution window, that visit's revenue is counted as recovered.
Is my data safe?
Your data is hosted in Germany, used only to run the service for you, and you can export or delete it at any time.